Support
We're here to help
Have a question or need help with Ninova? We'd love to hear from you. Choose the best way to reach us below.
Contact Us
Email Support
Send us an email and we'll get back to you within 24 hours.
support@barbarda.com
Report a Bug
Found something that doesn't work right? Let us know by emailing support@barbarda.com with "Bug Report" in the subject line.
Feature Request
Have an idea for a new feature? We'd love to hear it! Send your suggestions to support@barbarda.com.
Frequently Asked Questions
How many questions can I ask for free?
Free users can ask a limited number of questions per day. The exact number may vary. Upgrade to Ninova Plus for unlimited daily questions.
What types of questions can Ninova answer?
Ninova can help with a wide range of subjects including math, science, history, literature, languages, and more. You can type your question or take a photo of it.
How do I cancel my subscription?
You can manage or cancel your subscription through your device's settings. On iOS, go to Settings → Apple ID → Subscriptions. On Android, go to Google Play Store → Subscriptions.
How do I delete my account?
You can delete your account from the Profile screen within the app. Visit our Account Deletion page for detailed instructions.
Is my data secure?
Yes. We use industry-standard encryption and security practices to protect your data. Read our Privacy Policy for full details.
Can I use Ninova offline?
Ninova requires an internet connection to process your questions through our AI. You can, however, browse your question history offline.